Refund policy

From the date you receive your item, you have 14 days to decide whether it is right for you. If you are not satisfied for any reason, you may return the item within this period for either a refund or an exchange. The cost of returning the item to us is the customer’s responsibility.

Where an item is exchanged at the customer’s request and is not faulty, the original 14-day cooling-off period runs from the date the original item was first received and does not restart with the exchanged item. This does not affect your statutory rights in relation to faulty items.

All returned items must be in exactly the same condition as when received. Leather wallets and leather card holders must be returned in their original packaging, undamaged. Items showing signs of wear may be refused or returned to the customer. Please include the returns note as proof of purchase so your return can be processed efficiently.

Refunds and exchanges for UK orders will be processed within 14 calendar days of receiving the returned item. Exchanges sent out are subject to the original delivery charge, and return postage costs remain the customer’s responsibility. For orders outside the UK, refunds and exchanges will also be processed within 14 working days of receipt. Any refund issued will be less the original delivery charge unless the item is faulty or not as ordered.

If an item is faulty, damaged, or not as described, your statutory rights apply. In these cases, return postage will be refunded where applicable, and a replacement or refund will be offered.